Lost More Than 20K USD and Still Haven't Received Any USDC from Binance Together Initiative

I lost all my cash 20,676 USD (snapshot at 2025-10-09 23:59 (UTC)) in the crypto crash on October 10-11. I still haven't acquired a single greenback from the Together Initiative program launched by Binance, despite the fact that I met all the necessities.

First, I waited 10 days to see if any funds would arrive, because it was talked about that there is perhaps a delay resulting from heavy workload. Then, since I didn't receive any funds, I contacted the client help on Binance web site twice about this situation. Within the first conversation on October 20, 2025: I used to be informed that “your request will probably be evaluated and you'll receive a reply by e-mail inside 7 days”. I waited 7 days but no e-mail arrived. Subsequently, I initiated a second dialog on October 28, 2025: I was advised that “your request was rejected”. No purpose was given. Although I said that I met all the circumstances, the difficulty was coated up and the problem remained unresolved.

I FOUND THE REASON. As a consequence of Binance's liquidity failure, the liquidation was finished at a very low margin degree (zero.7) than it should have been (1.1 - 1), which falsely prevents me from qualifying for the Together Initiative's loss ratio requirement:

• My liquidation loss appeared low as a result of Binance liquidated my margin account at a margin degree of zero.7, which is considerably lower than the margin degree between 1.1 and 1, where liquidation ought to happen. Subsequently, with 28.36% loss ratio, I fell under the Together Initiative's minimal requirement of 30% loss ratio. THIS IS BINANCE'S LIQUIDITY FAILURE. If it had liquidated when the margin degree was between 1.1 and 1 as it SHOULD be, that is, if it had liquidated to repay all my margin debt, my precise loss price would have been 40.26%. SO, MY ACTUAL LOSS RATIO IS 40.26%. Binance please contemplate my precise loss ratio, I meet this loss ratio situation, please kindly make the appropriate choice. I offered the detailed calculation under:
  • Complete debt in my margin account was eight,324.7 USDT.
  • Liquidation ought to start when the margin degree drops under 1.1, i.e. when my complete belongings drop under 9,157.17 USDT (eight,324.7 USDT * 1.1).
  • If liquidation was executed between 1.1 and 1 margin ranges, my loss price can be as follows: 8,324.7 USDT / 20,676 USDT = 40.26%, assuming liquidation quantity was equal to my complete debt.
  • As I present within the "Liquidation Historical past" screenshot hooked up under, liquidation began late at 1.064 margin degree (my complete belongings at this degree have been 8,860.06 USDT). Liquidation started, but because of Binance's liquidity failure, all the liquidation passed off at a much decrease margin degree on common: 0.7 (5,865.51 USDT / 8,324.7 USDT = 0.7). The amount of liquidation was much lower (5,865.51 USDT) when it ought to have been all debt. The remaining debt was cleared at noon of the identical day. So, the false loss ratio was: 5,865.51 USDT / 20,676 USDT = 28.36%.
  • My precise loss ratio is 40.26% and subsequently I meet all circumstances together with the loss ratio condition. Binance please take this into consideration.

I've been trading on Binance for years, I've traded with giant funds, and I've personally seen the care and safety Binance provides to its customers.

However this time I personally suffered a critical lack of money, and I believed that Binance would offer some assist, and I was right. They launched a program referred to as Collectively Initiative.

I saw that I met the circumstances, I was glad. But days glided by, and regardless of dropping 20,676 USD, not even 1 greenback got here in. I was disillusioned, and once I contacted the client help, they tried to shut the matter through the use of the same repetitive cliché phrases. I felt helpless and worthless.

For years, I have trusted Binance, which manages billions of dollars of cash, to say here that I will compensate you for some of your lost cash as goodwill, after which not offer you any cash afterwards despite the fact that I meet the circumstances, hurts my trust in Binance. 20,676 USD I lost was a big portion of my financial savings. Binance, please stand behind this system you started and do the suitable factor. Please kindly compensate a few of the money I misplaced, as I am qualifying on this Together Initiative program. Don't injury the reliability of Binance trade I've trusted for years.

I meet all Binance Together Initiative necessities, here is proof:

• Binance Collectively Initiative necessities:
  • First requirement: Users who incurred pressured liquidation losses throughout Futures and Margin trading from 2025-10-10 00:00 to 2025-10-11 23:59 (UTC)
  • Second requirement: Complete liquidation loss amount: At the least $50 equal
  • Third requirement: Complete liquidation losses symbolize at the very least 30% (loss ratio) of the consumer’s general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC)
  • Fourth requirement: Customers who acquired compensation aren't eligible for this initiative
• Proof that I meet the requirements:
  • For the first requirement - Between 2025-10-10 22:20 and 22:25 minutes (UTC), pressured liquidation befell on my margin account. All DOGS tokens I had have been bought to repay debts.
  • For the second and third requirements - As I discussed above, through the liquidation, Binance bought my DOGS tokens at a a lot lower cost (0.7 margin degree) than it should have, 5,865.51 USD of the money owed have been paid, my account showed a adverse stability, and then my stability was cleared at midday of the same day. Subsequently, my liquidation loss appeared lower. Nevertheless, I ought to have a liquidation lack of eight,324.7 USDT, which is my margin debt, and this makes the loss ratio 40.26%. My complete liquidation loss (8,324.7 USDT) / My general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC) (20,676 USDT) = My loss ratio (40.26%).
  • For the fourth requirement - I didn't get any compensation.

In conclusion of the above statements, I meet all of the circumstances in the Collectively Initiative goodwill program. There might have been an anomaly as a result of liquidity failure, however I am entitled to be paid in this program as I meet the circumstances. Please Binance, do the fitting factor, give proper to those that rightfully deserve it, I belief you. 20,676 USD I misplaced that day was a large portion of my financial savings.

Please kindly give me what I'm entitled to from the Collectively Initiative plan as a gesture of goodwill. Even if there were anomalies, I consider that Binance will all the time present trust to its users and will not depart them alone.

Thank you.

https://preview.redd.it/anc3nhj4n1zf1.png?3372&format=png&auto=webp&s=079a478af8ee10438517456fd00c9be51303cdf2

https://i.redd.it/ejkzylm5n1zf1.gif